@Consumer Services
Dear Valued Customer,
Beko Call Center provides services 24 hours,
7 a week.
You can dial our call centre number without
adding an area code from your mobile or fixed
phones and ask tor any ser/ice related wim
your product.
The calls you made to our call centre may be
charged by your service provider based on
your tariff.
You can also access our call centre by
competing the torm in 'Consumer Services"
section on the wmv.beko.com.tr website or by
sending a fax to 0216 423 23 53.
For correspondence, Our address is:
Arqeiik Merkezi. Arveiik AS. Ankara
34950 TuzWiSTANBUL
Customer Satisfaction Poli
8eko Call Centre
444 0 888
(Call the number without dialing the area code
from your fixed gr mobile phones)
Altemative Number
0216 585 8 888
Please follow the recommendations below.
1 When you purchase the prcx'uct. have its
Warranty Certificate approved by your
Dealer
2 Folbvi' the instructions in user manual when
using your product
3 Please contact Our Call Centre from the
phone numbers above to submit your service
request
4 Please ask the service technician to present
his/her "technician 10".
5 Oc not target to ask a "Service Receipt"
from the technician when your job is com-
p'eted. The "Sen,'ice Receipt" you receive will
be useful in case of any future problems
related to your product
6 Service life of the product is 10 years. (The
manufacturer will provide spare parts during
this to ensure the rodutt•so erati0i1
As Arqelik AS. , we adopt a customer or' ented approach accepting the fact of providing superior customer experience without
making any client profile discrimination by enab ing the transmission of customer requests and suggestions for our brand that
we provide service through all channels (call centre, e-mail, www.beko.com.tr, facsimile, letter, social media, resellers),
collecting these in a single traceable. reportable. transparent and reliable information repository, handling and evaluating these
in an objective, fair and confidential way as per the legal regulations, and continuously checking and improving the processes.
In line with our approach, al processes are integrated Wilh the management system, a self-checking structure has been
developed and also the management targets are fed through this system.
Evaluatin the service re uest
Customer application
Website
Application
Receiving the service request
Fax 02 23 53
2
- shi»inq.
5
34/EN
Making an appointment and carrying out the service
Receiving customer satisfaction
Not
Satisfied
satisfied
Locking the application and s'onng the information
