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ENGLISH 19 Problem Possible cause Solution You did not put Put the skin cooler without the the leg skin insulating sleeve in the freezer or cooler in the freezing compartment (***) for at freezer or least 4 hours. Do not store the skin freezing cooler in the refrigerator. compartment. The leg skin Make sure the skin cooler is always cooler did not in proper contact with your skin touch the skin. during epilation. Only use the leg skin cooler to epilate your legs. The pivoting The pivoting Pass the skin cooler over your leg a cooling head of cooling head is few times to make it pivot again. the leg skin frozen. Always make sure the outside of cooler does the skin cooler is completely dry not move. before you freeze it. It is not You did not Press the release button and pull possible to press the the epilating head off the appliance. remove the release button. epilating head. It is not You did not Press the release button and pull possible to press the the shaving head off the appliance. remove the release button. shaving head. Reduced The shaving Switch off the appliance, unplug it shaving head is dirty. and remove the shaving head. Then performance. clean the cutter unit and the shaving head with the cleaning brush supplied. Remove any hairs that are stuck under the trimmers.