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Fault Freezer compartment doo was open for a long time; temperature is no longer reached. Possible cause The evaporator (refrigeration generator) in the NoFrost system is covered in thick ice and can no longer be defrosted fully automatically. en Remedial action To defrost the evaporator, remove the frozen food with the compartments, insulate we I and store in a cool location. Switch off the appliance and move it away from the wall. Leave the appliance door open. After approx. 20 min. the condensation begins to run into the evaporation pan, at the rear of the appliance. Fig. To prevent the evaporation pan from overflowing in this case, mop up the condensation with a sponge. The evaporator is defrosted when the water stops running into the evaporation pan. Clean the interior. Switch the appliance back on again. Customer service Your local customer service can be found in the telephone directory or in the customer-service index. Please provide customer service with the appliance product number (E-Nr.) and production number (FD). These specifications can be found on the rating plate. Fig. To prevent unnecessary call-outs, please assist customer service by quoting the product and production numbers. This will save you additional costs. Repair order and advice on faults Contact information for all countries can be found on the enclosed customer service list. 0344 892 8979 Calls charged at or US 01450 2655 800 944 2904 mobile rate. 0.03 € per minute at peak. Off peak 0.0088 € per minute, tolbfree 43