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Problem When filling the water compartment for the ice twister, the water flows out of the underside. Possible cause A layer of ice has formed on the outlet opening of the water compartment. en Remedy Clean the water container; see the section on cleaning the appliance. After-sales service You can find an after-sales service point near to you in the telephone directory or in the list of after-sales service points. When you call the after-sales service, quote your product number (E no.) and the production number (FD no.) of your appliance. You will find this information on the rating plate. Figure Please help us to avoid unnecessary journeys by quoting the appliance and production number. This will save you the additional associated costs. Repair order and consultation if faults occur The attached after-sales service directory contains the contact data for all countries. US 0844 8928979 01450 2655 800 944 2904 Calls from a BT landline will be charged at up to 3 pence per minute. A call set-up fee of up to 6 pence may apply. toll—free 23